Question 1

How long has Krushna Ashray Automotive been in business?

Accepted Answer

Krushna Ashray Automotive has been serving customers in Rajkot for over 5 years. We started in 2020 and have grown to become a trusted name in car repair services.

Question 2

Who owns Krushna Ashray Automotive?

Accepted Answer

Krushna Ashray Automotive is a family-owned business run by passionate automotive enthusiasts who believe in providing honest and quality car repair services.

Question 3

How many customers have you served?

Accepted Answer

We have served over 1000+ satisfied customers since our inception. Our repeat customer rate is high, which speaks to our service quality and customer satisfaction.

Question 4

What is your company mission?

Accepted Answer

Our mission is to provide honest, reliable, and affordable car repair services to the people of Rajkot. We aim to be your trusted partner for all automotive needs.

Question 5

What values does your company follow?

Accepted Answer

We follow four core values: Quality Service (never compromise on quality), Customer First (your satisfaction is our priority), Expert Team (skilled and trained mechanics), and Timely Delivery (respect for your time).

Question 6

How many mechanics work at your workshop?

Accepted Answer

We have a team of 5-10 skilled mechanics, each with expertise in different areas of car repair. Our team can handle everything from basic service to complex repairs.

Question 7

Are your mechanics certified?

Accepted Answer

Yes, our mechanics have professional training and years of experience. They stay updated with the latest automotive technologies through continuous learning.

Question 8

How experienced are your technicians?

Accepted Answer

Our technicians have 5-15 years of experience in automobile repair. They are skilled in working on all types of vehicles from economy cars to luxury brands.

Question 9

Do you provide training to your staff?

Accepted Answer

Yes, we invest in regular training for our staff to keep them updated with new car technologies, repair techniques, and customer service skills.

Question 10

Why should I choose Krushna Ashray over other garages?

Accepted Answer

We offer honest service, transparent pricing, skilled mechanics, warranty on repairs, free pickup-drop, and genuine commitment to customer satisfaction. We treat every car as our own.

Question 11

Do you service luxury cars?

Accepted Answer

Yes, we service luxury brands including BMW, Mercedes-Benz, Audi, Jaguar, and others. Our mechanics are trained to handle premium vehicles with care.

Question 12

What car brands do you specialize in?

Accepted Answer

We specialize in all major brands including Maruti Suzuki, Hyundai, Tata, Mahindra, Honda, Toyota, Kia, MG, Volkswagen, Skoda, BMW, Mercedes, and Audi.

Question 13

Do you work on commercial vehicles?

Accepted Answer

We primarily focus on passenger cars, SUVs, and MUVs. For commercial vehicle repairs, we can recommend trusted partners in Rajkot.

Question 14

What makes your service transparent?

Accepted Answer

We explain all repairs needed before starting work, provide written estimates, show old parts to customers, and never charge for unnecessary services. No hidden costs.

Question 15

Do you offer warranty on repairs?

Accepted Answer

Yes, all our repairs come with warranty ranging from 30 days to 6 months depending on the type of service. This gives you peace of mind after repairs.

Question 16

What is your pricing philosophy?

Accepted Answer

We believe in fair and transparent pricing. Our rates are competitive for Rajkot market, and we never charge for work not required. Value for money is guaranteed.

Question 17

How do you ensure quality service?

Accepted Answer

We use quality parts, employ skilled mechanics, follow manufacturer guidelines, and perform quality checks after each repair. Customer feedback helps us improve continuously.

Question 18

Do you use genuine spare parts?

Accepted Answer

Yes, we use genuine OEM parts and trusted aftermarket alternatives. We source from authorized dealers to ensure quality, reliability, and proper fitment.

Question 19

What is your customer satisfaction rate?

Accepted Answer

We maintain a high customer satisfaction rate with many 5-star reviews on Google. Our repeat customer base reflects the trust people have in our services.

Question 20

Have you received any awards or recognition?

Accepted Answer

While we don't chase awards, our best recognition comes from satisfied customers who recommend us to their friends and family. Word-of-mouth has been our biggest endorsement.

Question 21

What is your vision for the future?

Accepted Answer

We aim to expand our services and capabilities while maintaining the same quality and personal attention. We plan to add more specialized equipment and trained staff.

Question 22

Do you give back to the community?

Accepted Answer

Yes, we support local community initiatives and provide discounted services to senior citizens and emergency service personnel as our way of giving back.

Question 23

How do you handle customer complaints?

Accepted Answer

We take complaints seriously and address them promptly. If you're not satisfied with any service, contact us directly and we'll work to make it right.

Question 24

Do you have a customer loyalty program?

Accepted Answer

We value repeat customers and offer special discounts and priority service to our regular customers. Ask us about our loyalty benefits when you visit.

Question 25

What is your policy on estimates?

Accepted Answer

We provide free estimates before starting any work. If additional issues are found during inspection, we inform you and get approval before proceeding.

Question 26

How do you maintain customer trust?

Accepted Answer

Through transparent pricing, honest diagnosis, quality work, and always putting customer interest first. We never recommend unnecessary repairs.

Question 27

Do you offer pickup and drop service?

Accepted Answer

Yes, we offer free 24x7 pickup and drop service anywhere in Rajkot city. This convenience is part of our customer-first approach.

Question 28

What sets your team apart?

Accepted Answer

Our team combines experience with passion for automobiles. They don't just fix cars - they care about providing the best possible service to every customer.

Question 29

Are you insured and registered?

Accepted Answer

Yes, we are a properly registered business with all required licenses. We maintain professional liability coverage for customer protection.

Question 30

Do you follow environmental practices?

Accepted Answer

Yes, we dispose of waste oil, coolant, and other fluids responsibly through authorized channels. We care about environmental sustainability.

Question 31

How do you stay updated with car technology?

Accepted Answer

Our team attends training programs, workshops, and stays updated through industry publications. We invest in new diagnostic equipment regularly.

Question 32

Do you work with insurance companies?

Accepted Answer

Yes, we work with all major insurance companies for accident repairs and claims. We can help with documentation and cashless claim processing.

Question 33

What is your biggest strength?

Accepted Answer

Our biggest strength is our honest approach and skilled team. We diagnose problems accurately and fix them right the first time, saving customers time and money.

Question 34

Do you handle rare or imported cars?

Accepted Answer

Yes, we can handle imported and rare cars. We source specialized parts and have experience working on vehicles that other garages may refuse.

Question 35

How do you ensure fair pricing?

Accepted Answer

We benchmark our prices against market rates, use quality parts at fair prices, and never overcharge for labor. Detailed billing shows exactly what you pay for.

Question 36

What feedback have customers given about your service?

Accepted Answer

Customers appreciate our honesty, quality work, reasonable pricing, and convenient pickup-drop service. Check our Google reviews for detailed customer feedback.

Question 37

Do you offer services for car enthusiasts?

Accepted Answer

Yes, we cater to car enthusiasts who want performance upgrades, detailed maintenance, or restoration work. Our team shares the passion for automobiles.

Question 38

How has your business grown over the years?

Accepted Answer

We started as a small workshop and have grown through customer referrals. We've added equipment, staff, and services while maintaining personal customer attention.

Question 39

Do you have partnerships with parts suppliers?

Accepted Answer

Yes, we have partnerships with authorized parts distributors ensuring genuine parts availability. This helps us offer quality parts at competitive prices.

Question 40

What COVID safety measures do you follow?

Accepted Answer

We maintain hygiene standards including regular sanitization, use of protective covers in cars, and health safety practices for staff and customers.

Question 41

Can I trust leaving my expensive car at your workshop?

Accepted Answer

Absolutely. We have secure premises with CCTV surveillance. Many luxury car owners trust us with their vehicles, and we treat every car with utmost care.

Question 42

Do you provide job opportunities for mechanics?

Accepted Answer

Yes, we're always looking for skilled and honest mechanics to join our team. Interested candidates can visit our workshop or contact us directly.

Question 43

What is your approach to difficult repairs?

Accepted Answer

We don't shy away from challenging repairs. Our team researches, consults experts if needed, and finds solutions. We're honest if something is beyond our scope.

Question 44

How do you build long-term customer relationships?

Accepted Answer

Through consistent quality service, honest dealing, remembering customer preferences, and being there when they need automotive help. Many customers have been with us since day one.

Question 45

Do you offer services for first-time car owners?

Accepted Answer

Yes, we help first-time car owners understand maintenance needs. We explain services clearly and guide them on keeping their car in good condition.

Question 46

What documentation do you provide after service?

Accepted Answer

We provide detailed bills showing parts used, labor charges, and service performed. This serves as service record and warranty documentation.

Question 47

How do you handle peak service periods?

Accepted Answer

During busy periods like festival seasons, we extend working hours and prioritize appointments. Booking in advance ensures timely service during peak times.

Question 48

Do you offer internships for automotive students?

Accepted Answer

Yes, we support education by offering learning opportunities for ITI and automotive engineering students interested in practical experience.

Question 49

What is your customer communication approach?

Accepted Answer

We believe in proactive communication - updating customers about repair progress, seeking approval for additional work, and explaining what was done after service.

Question 50

Are there any services you don't offer?

Accepted Answer

We focus on mechanical and electrical repairs. For bodywork and painting, we partner with specialized workshops and can coordinate the service for you.

About Krushna Ashray Automotive

Serving Rajkot with Trust & Excellence

What Sets Us Apart

Quality Service

Customer First

Expert Team

Timely Delivery

All Car Brands Serviced

24x7 Pickup & Drop Service

Free Pickup

Free Drop

Service Warranty

Transparent Pricing

About Our Company FAQs

Ready to Experience Our Service?