Question 1

What is the phone number of Krushna Ashray Automotive?

Accepted Answer

You can reach us at +91 99241 18856 or +91 93131 81286. Both numbers are active during our working hours (Mon-Sat, 8AM-9PM).

Question 2

Do you have WhatsApp for customer communication?

Accepted Answer

Yes, you can WhatsApp us at +91 99241 18856. We respond quickly to messages and you can send photos of issues for preliminary assessment.

Question 3

What is the exact address of your Rajkot workshop?

Accepted Answer

Our workshop is located at Shivalay Shanidhya Road, beside Family Dosa, Swati Park, Kotharia, Rajkot, Gujarat 360022.

Question 4

How do I reach your workshop from Rajkot city center?

Accepted Answer

From Rajkot city center, head towards Kothariya area. Take Shivalay Shanidhya Road - we are located beside Family Dosa restaurant in Swati Park. Use Google Maps for easy navigation.

Question 5

What are your workshop timings?

Accepted Answer

We are open Monday to Saturday from 8:00 AM to 9:00 PM. We are closed on Sundays. For emergencies, you can call us on our helpline.

Question 6

Are you open on Sundays?

Accepted Answer

No, we are closed on Sundays. However, for emergency breakdown situations, you can call us and we'll try to help if possible.

Question 7

Do you work on public holidays?

Accepted Answer

We work on most public holidays except major festivals like Diwali, Holi, etc. Please call ahead to confirm if we're open on specific holidays.

Question 8

Can I book a service appointment over phone?

Accepted Answer

Yes, you can call us at +91 99241 18856 to book a service appointment. We'll schedule a convenient time for your car service.

Question 9

Do you accept walk-in customers?

Accepted Answer

Yes, walk-in customers are welcome. However, for major repairs or during busy periods, booking an appointment ensures faster service.

Question 10

How can I get a quote for car repair?

Accepted Answer

You can get a free quote by calling us, sending WhatsApp photos of the issue, or by visiting our workshop. We provide transparent estimates before starting work.

Question 11

Do you provide free pickup service?

Accepted Answer

Yes, we offer free car pickup service anywhere in Rajkot city. Just call us and we'll arrange to pick up your car from your location.

Question 12

What areas do you cover for pickup service?

Accepted Answer

We cover all areas of Rajkot city including Kothariya, Kalawad Road, 150 Feet Ring Road, Raiya Road, Gondal Road, and surrounding localities.

Question 13

Do you provide emergency breakdown service?

Accepted Answer

Yes, we provide emergency breakdown assistance in Rajkot. Call us immediately if your car breaks down and we'll send help to your location.

Question 14

Can I send photos of car problems via WhatsApp?

Accepted Answer

Yes, please send clear photos of the issue on WhatsApp. Our mechanics can review and give you a preliminary assessment and estimate.

Question 15

Do you have an email for communication?

Accepted Answer

Yes, you can email us at info@krushnaashrayautomotive.com for inquiries, feedback, or service requests.

Question 16

How quickly do you respond to customer inquiries?

Accepted Answer

We try to respond to phone calls immediately during working hours. WhatsApp messages are usually answered within 30 minutes to 1 hour.

Question 17

Can I visit without an appointment?

Accepted Answer

Yes, you can visit our workshop anytime during working hours without an appointment. Our staff will assist you and assess your car's needs.

Question 18

Is there parking available near your workshop?

Accepted Answer

Yes, we have parking space at our workshop for customers. You can safely park your vehicle while waiting or leave it for repairs.

Question 19

How do I find your workshop on Google Maps?

Accepted Answer

Search for 'Krushna Ashray Automotive Kothariya Rajkot' on Google Maps. You'll find our location with directions from your current position.

Question 20

Do you have a Google Business listing?

Accepted Answer

Yes, we have a verified Google Business listing. You can find our location, photos, reviews, and contact information there.

Question 21

Can I track my car's repair status?

Accepted Answer

Yes, you can call us or WhatsApp anytime to check your car's repair status. We also proactively update customers about progress on major repairs.

Question 22

Do you send service reminders to customers?

Accepted Answer

Yes, we can send periodic service reminders if you share your contact details. This helps you maintain your car's regular service schedule.

Question 23

What should I bring when visiting for car service?

Accepted Answer

Please bring your car's registration certificate (RC), service booklet if available, and any specific concerns or symptoms you've noticed.

Question 24

How do I leave feedback about your service?

Accepted Answer

You can leave feedback on our Google Business page, call us directly, or send us a WhatsApp message. We value customer feedback.

Question 25

Do you respond to negative reviews?

Accepted Answer

Yes, we take all feedback seriously. If you have any concerns, please contact us directly and we'll work to resolve any issues.

Question 26

Can I get a callback if lines are busy?

Accepted Answer

Yes, if our lines are busy, leave your number and we'll call you back. You can also WhatsApp us and we'll respond as soon as possible.

Question 27

Do you have multiple contact numbers?

Accepted Answer

Yes, we have two contact numbers: +91 99241 18856 and +91 93131 81286. If one is busy, try the other or send a WhatsApp message.

Question 28

What languages do your staff speak?

Accepted Answer

Our staff speaks Hindi, Gujarati, and English. You can communicate in any of these languages for service inquiries.

Question 29

Can I schedule a service for early morning?

Accepted Answer

Yes, we open at 8:00 AM. You can schedule early morning appointments so your car is serviced first and ready by afternoon.

Question 30

Do you offer evening service slots?

Accepted Answer

Yes, we are open until 9:00 PM. Evening appointments are available for customers who work during the day.

Question 31

How do I cancel or reschedule an appointment?

Accepted Answer

Call us or WhatsApp at least 2-3 hours before your scheduled appointment to cancel or reschedule. We'll accommodate your new preferred time.

Question 32

Do you confirm appointments before service date?

Accepted Answer

Yes, for major services, we send a reminder call or WhatsApp message the day before to confirm your appointment.

Question 33

Can I drop my car and pick it up later?

Accepted Answer

Yes, you can drop your car at our workshop and pick it up when repairs are done. We'll contact you when the car is ready.

Question 34

Do you offer after-hours pickup?

Accepted Answer

Regular pickup is during working hours. For special arrangements, contact us and we'll try to accommodate your schedule.

Question 35

What if I have an emergency after working hours?

Accepted Answer

For after-hours emergencies, you can try calling our numbers. We may be able to help depending on the situation and availability.

Question 36

How do I know if my car is ready for pickup?

Accepted Answer

We call or WhatsApp you as soon as your car is ready. We provide the final bill details so you know the cost before pickup.

Question 37

Can someone else pick up my car after service?

Accepted Answer

Yes, someone else can pick up your car with proper authorization. Inform us beforehand and the person should have ID proof.

Question 38

Do you provide transport if I'm waiting for my car?

Accepted Answer

For major repairs, we offer free drop service to your home/office after you leave your car, and pickup when the car is ready.

Question 39

Can I get regular service updates via SMS?

Accepted Answer

We primarily use WhatsApp for updates as it allows sharing photos and detailed information. Call updates are also provided for major milestones.

Question 40

What's the best time to call for queries?

Accepted Answer

You can call anytime between 8AM-9PM. Mid-morning (10AM-12PM) is generally less busy if you have detailed questions.

Question 41

Do you have a website for online booking?

Accepted Answer

Currently, we take bookings via phone and WhatsApp. You can use our website to learn about our services and get our contact information.

Question 42

Can I get directions from the railway station?

Accepted Answer

From Rajkot Junction railway station, head towards Kothariya (about 8-10 km). Use Google Maps for the best route to our workshop.

Question 43

Is your workshop accessible by public transport?

Accepted Answer

Yes, our workshop is accessible by auto-rickshaw from anywhere in Rajkot. Just tell the driver 'Shivalay Shanidhya Road, Swati Park, Kothariya'.

Question 44

Do you provide video consultation for car issues?

Accepted Answer

Yes, we can do video calls to see car problems if you can't visit immediately. This helps in preliminary diagnosis and cost estimation.

Question 45

Can I contact you for corporate fleet service?

Accepted Answer

Yes, we handle corporate fleet maintenance. Contact us to discuss fleet service requirements and special corporate arrangements.

Question 46

Do you have dedicated customer service staff?

Accepted Answer

Yes, we have staff dedicated to customer communication who can answer questions, take bookings, and provide service updates.

Question 47

How can I follow you on social media?

Accepted Answer

You can follow us on Facebook and Instagram for updates, offers, and car care tips. Search for 'Krushna Ashray Automotive Rajkot'.

Question 48

Do you respond to Instagram/Facebook messages?

Accepted Answer

Yes, we check our social media messages regularly. However, for faster response, WhatsApp or phone call is recommended.

Question 49

Can I share my location for pickup service?

Accepted Answer

Yes, you can share your live location on WhatsApp for pickup service. This helps our driver reach your exact location easily.

Question 50

What information do you need when I call for service?

Accepted Answer

Please provide your car make/model/year, registration number, the problem you're facing, and your preferred service date/time.

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